Contact support
This is where you can find all details about contacting the customer support team
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This is where you can find all details about contacting the customer support team
Last updated
Was this helpful?
The Customer Support team at our company is dedicated to providing timely and efficient assistance to ensure the best experience for our customers. Our general hours of operation are Monday through Friday, from 8:00 AM to 6:00 PM London time. However, we understand that critical issues can arise outside of these hours, which is why we offer a 24/7 support service specifically for such urgent matters.
To maintain a high standard of service, we have established a First Response Service Level Agreement (SLA). Under this SLA, customers can expect to receive an initial response to their inquiries within 24 hours. In the event of critical issues that require immediate attention, our team is committed to responding within 1 hour, regardless of the time or day, to ensure minimal disruption to our customers' operations. Our support structure is designed to provide peace of mind and reliable assistance whenever our customers need it.